Shipping & delivery

Last updated: 3 November 2026

Availability and delivery charges

Orders can be delivered to the serviceable addresses enabled at checkout. Enter your complete address and postcode to see available delivery options and charges. Any applicable shipping charges and taxes are disclosed before you confirm payment. We do not promise free delivery unless a specific offer states it.

Processing and delivery estimates

Orders are processed after payment confirmation, availability checks and our verification process. Any dispatch or delivery estimate displayed at checkout, communicated before purchase or included in your order confirmation applies to your order. If no estimate is displayed, contact us for a delivery estimate before ordering. Business days exclude Sundays and public holidays.

Tracking information is sent when available after dispatch. Contact us if an expected update has not arrived or an agreed delivery date has passed.

Care in transit

Orders are checked and packed with tamper-proof protection before dispatch. Handling perfume may require particular carrier services. Route availability, carrier restrictions, weather, public holidays or other events may affect transit; we will assist with delivery issues. These circumstances do not remove rights available under applicable law.

Address changes and failed delivery

Please check the recipient name, phone, postcode and delivery address before payment. Contact us immediately for an address correction. Changes after dispatch depend on carrier capability and cannot be guaranteed. If a delivery fails, contact us so we can agree the next step. Any genuine additional delivery charge will be explained before you agree to it; no undisclosed penalty is imposed.

Damaged parcel or missing delivery

If a parcel appears visibly damaged or tampered with, note the issue with the carrier where possible and contact us promptly. If the parcel has already been accepted, you can still report a genuine problem. If tracking shows delivered but you have not received it, check with authorised recipients and contact us with the order number for investigation.

For broken, leaking, wrong or defective products, see our Returns & refunds policy. Preserve packaging and do not send a leaking bottle back without instructions.

Legal seller: Frost & Note
Email: frostandnote@gmail.com
Phone: +91 80562 08174
Business contact address: 1 Nallathambi Street Anna Salai Triplicane, Ellis Road, Chennai, Tamil Nadu 600002, India.