Authenticity & care

Direct sourcing from Rasasi

We source Hawas Ice directly from Rasasi, without intermediaries. Frost & Note is the retailer; Rasasi remains the product’s manufacturer brand. We do not describe ourselves as the manufacturer or claim exclusivity unless it has been expressly established.

100% original and authentic

Our offer is original Rasasi fragrance, supplied in its original bottle and presentation box. Contact us before purchasing if you need help understanding the product or our sourcing promise.

Two-step verification

Orders go through two verification steps before dispatch. This is our retail checking process, not a manufacturer certification or a guarantee against every possible transit issue.

Tamper-proof packaging

Your order is packed with tamper-proof outer protection. If a parcel appears damaged or interfered with, retain the packaging and contact us promptly. We will guide you through the issue under our returns policy.

Support before and after delivery

Contact frostandnote@gmail.com or +91 80562 08174. For order-specific concerns, include your order number. Our Returns & refunds policy explains the evidence, assessment and remedies for qualifying problems.