Cancellation policy

Last updated: 3 November 2026

Before dispatch

Contact frostandnote@gmail.com or +91 80562 08174 as soon as possible, with the order number and the name or email used at checkout. If the order has not been dispatched, we can cancel it without a cancellation fee. We will confirm the cancellation; sending a request alone does not establish that dispatch has been stopped.

After dispatch

Once a parcel is dispatched, an address change, intercept or preference-based cancellation may no longer be possible. Contact us to review available options. Perfumes are not accepted back merely because you changed your mind after dispatch. This does not affect remedies for defective, wrong, non-authentic or misdescribed goods, or rights concerning delivery later than an agreed schedule under applicable law.

Cancelled or unavailable items

If we cannot fulfil your order, we will explain the issue and refund the unfulfilled amount. We will not impose a cancellation penalty or require store credit instead of a refund you are entitled to.

Refund method

Approved cancellation refunds are initiated to the original payment method within 7 business days of confirmation. The payment provider may take further time to reflect the credit. Contact us if the expected credit has not arrived.

Legal seller: Frost & Note
Email: frostandnote@gmail.com
Phone: +91 80562 08174
Business contact address: 1 Nallathambi Street Anna Salai Triplicane, Ellis Road, Chennai, Tamil Nadu 600002, India.